When the keys on a keyboard don't work, it's usually due to mechanical failure. If this is the case, the keyboard needs to be replaced. However, sometimes non-functioning keys can be fixed. The following sections contain common issues and their causes, and methods to try and remedy those problems.

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The steps on this page are for those whose keyboards still have some keys that work. We have a separate page for troubleshooting keyboards that have no working keys, see: Why don't any keys on my keyboard work?

One or more keys do not work

Dust, dirt, hair, and other debris can fall into the keyboard over time and obstruct a key's movement or interfere with its circuitry. Try removing the key that isn't working and clean the area under and around it.

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• Computer keyboard cleaning.

You can also try blowing away any debris in the spaces between the keys using a can of compressed air.

If cleaning under and around the key does not fix its functionality, the circuit board in the keyboard is likely defective or damaged. A bad circuit board can cause one or more keys to no longer function properly or at all.

Function keys are not working

If the function keys are not working, the problem may be you have a function lock or F-Lock key that needs to be toggled. The F-Lock key is used to turn on or off the F keys (F1 through F12) or secondary functions of the F keys.

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Some keyboards may label the F-Lock key as the Fn key.

Keys on the number pad are not working

If the keys on the number pad don't work or are behaving oddly (e.g., moving your cursor), press the Num Lock key. Num Lock is used to switch between the primary function (numbers) and secondary functions (arrow keys, Home, Del, etc.) of the numeric keypad.

Some keys aren't used in certain programs

Some keys, such as the function keys (F1 through F12), do not work with every application. Test the key that isn't working in more than one program, such as Notepad, a word processor, and your preferred Internet browser.

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Program or driver interference

Try rebooting your computer. It's not uncommon for a program or operating system to cause problems with a keyboard that prevents some of the keys from working. If rebooting didn't help and you're using Windows, try starting it in Safe Mode to make sure no background programs are running. If your keyboard works in Safe Mode, it's likely that one of the programs or device drivers you have installed is causing the problem.

Keyboard still does not work

If you've tried all the above suggestions and one or more keys are still not working, it's likely the defective keyboard and needs to be replaced.